ZAHARI, A. R.; ESA, E.; SURBAINI, K. N.; ASSIDIN, N. H. N.; ABDULLAH, A. E. Online touchpoints and customer effort: A comparative study of government and local authorities, businesses, and domestic customers. Nurture, [S. l.], v. 17, n. 3, p. 281–292, 2023. DOI: 10.55951/nurture.v17i3.317. Disponível em: https://nurture.org.pk/index.php/NURTURE/article/view/317. Acesso em: 20 may. 2024.