Zahari, Abdul Rahman, Elinda Esa, Khairul Nizam Surbaini, Noor Hazlin Nor Assidin, and Azmer Ezwan Abdullah. “Online Touchpoints and Customer Effort: A Comparative Study of Government and Local Authorities, Businesses, and Domestic Customers”. Nurture 17, no. 3 (June 9, 2023): 281–292. Accessed November 21, 2024. https://nurture.org.pk/index.php/NURTURE/article/view/317.