The Effect of High-Performance Work System on Innovative Behavior: A Review of Mediating and Moderating Variables

This study aimed to test the relationship model of employee experience in a high-performance work system (HPWS) on innovative work behavior (IWB) mediated by social capital (soc-cap) and psychological capital (psy-cap) and moderated by the need for cognition (NFC). The study was conducted at professional service organizations in major cities in Indonesia and data were collected using a questionnaire, including a total of 712 respondents. Factor analysis and internal consistency were used to test the validity and reliability of the questionnaire. The results of the correlation test showed a positive and significant relationship between variables. Furthermore, the relationship model test using structural equation modeling (SEM) with a two-step method showed that soc-cap and psy-cap mediated the influence of employee HPWS experience on IWB. This study also found that NFC moderated the relationship model. Professional service needs to develop HPWS to enhance IWB through soc-cap and psy-cap for employee with high NFC.